Đề Thi Toeic Writing 19-8-2023 – Bài Mẫu Tham Khảo Chi Tiết Emails & Essay

It is no exaggeration to say that representatives of customer service are at the core of companies due to their unique qualities, such as friendliness, problem-solving skills, and understanding of their customers. In my opinion, a customer service representative’s adequate skills to cope with different situations play a pivotal role in their work.

Firstly and foremost, it is compelling to assert that a representative with a mastery of resolving problems might ensure customer satisfaction. In a constantly changing business world, there is always room for unexpected situations that cause companies difficulties in serving their customers as well as possible. A sensible customer service representative could handle complaints about the late delivery of a significant shipment due to bad weather effectively by offering prompt and sincere apologies as well as adequate compensation. Also, with excellent problem-solving skills, a customer representative is believed to be capable of preventing risks from happening through their intimate relationship with both their company and customers. Not only do they produce favorable terms in the contracts on their company’s behalf, but they can also suggest practical solutions for their customers’ sake to deal with unforeseeable problems.

Second, as a result of their customer satisfaction, representatives who are able to think on their feet when facing problems help promote the business image of their company. The more fulfillment in products and services customers get, the higher the possibility that they will maintain a business relationship with their provider. It is not difficult to give customers a positive impression when they have any unpleasant issues, but feel secure that the customer representative will always be willing to support them with both hands without hesitation. Moreover, in a business world dominated by word of mouth these days, a customer with high contentment means that many potential ones will be recommended. After all, consumers highly appreciate companies with qualified customer representatives who have both qualifications and professional problem-solving skills to help them get happiness with their products and services.

Finally, there is an intimate connection between possessing extraordinary skills to resolve problems and the career path development of customer representatives. Once they get success in handling problems at work, this also means that they accumulate precious experience in facing and overcoming different scenarios in the long run. Apart from their role as representatives, being well-informed employees also opens a promising future for anyone who devotes their great resources to work promotion. They may take their managers’ pride in their problem-solving skills, thereby earning the trust of those at upper levels.

In conclusion, it is my firm conviction that problem-solving skills play an integral part in working as a customer service representative. (440 words)